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However, the player did not respond jest to our messages, leading us owo reject the complaint. Despite providing various proofs of payment, including receipts and screenshots, the withdrawal request remained denied, leading to frustration with the process. The Complaints Team extended the response time for the player jest to provide necessary information, but ultimately, due jest to a lack of response, the complaint was rejected.
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The player asserted that he only used ów kredyty account and made prior deposits. The casino’s actions were deemed appropriate as they followed their strict policy on multiple account usage. The player from New Zealand submitted a formal complaint against HellSpin Casino for mishandling her account and obstructing her $22,000 NZD withdrawal. She demanded accountability and the return of her winnings while indicating her readiness jest to provide evidence of her claims.
The casino’s live czat informed the player that he did not qualify for the bonus due to high nadprogram turnover. The player had sought a refund of his deposit but państwa told aby the casino that he had jest to trade it three times before it could be refunded. We couldn’t assist with the deposit refund request as the player chose owo hellspin kasyno continue playing with these funds. The player from Italy państwa facing challenges with withdrawing his winnings amounting owo 232,000 € from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service. We also informed him about the casino’s withdrawal limits based on VIP stan.
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The player had disputed this, stating that he had continued playing for several hours after completing the premia wagering. Despite our efforts to mediate, the casino did not respond owo our inquiries. As the casino was operating without a valid license and didn’t refer jest to any Alternative Dispute Resolution (ADR) service, we were unable owo further assist the player. The player from Greece reported that the casino had unlawfully confiscated her winnings despite not using bonus money. She stated that her withdrawal request was canceled after she had been repeatedly asked to provide personal data and photos.
