Despite having reached out owo customer service and provided bank statements, the issue remained unresolved after three weeks. We had advised the player to contact her payment provider for an investigation, as the casino could not resolve this issue. However, the player did not respond owo our messages and questions, leading us to conclude the complaint process without resolution. The player from Austria had won 100 thousand euros and successfully withdrew the first 4 thousand euros. However, subsequent withdrawal requests were denied and had been pending for 3 days. Eventually, the player reported that additional withdrawals were approved, indicating that the issue had been resolved.
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- Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
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Because of this complaint, we’ve given this casino cztery,435 black points. You can find more information about the complaint and black points in the ‘Safety Index explained’ part of this review. To protect players’ personal and financial information, HellSpin employs advanced SSL encryption technology.
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We also informed him about the casino’s withdrawal limits based pan VIP status. However, the player did not respond to our messages, leading us jest to reject the complaint. The player from Germany had been waiting for a withdrawal for less than two weeks.
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The complaint had been closed as ‘unresolved’ because the casino failed owo reply and cooperate in resolving the complaint. There had been no progress even two weeks after the casino państwa notified about the player’s complaint. The player from Australia had her winnings cancelled by HellSpin Casino after she submitted a withdrawal request, due jest to allegedly betting a larger amount than was permitted. She had argued that she only wagered larger amounts once the wagering requirements had been met.
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Player Has Experienced A Technical Glitch While Playing
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First, pan the platform, large tournaments and special promotions are held. Secondly, the administration has prepared several weekly and daily promotions, a welcome bonus package, and even a VIP club. Otherwise, this casino offers everything you need for comfortable gaming sessions today.
