The player admitted his partner had her own account in the casino. Since they used each other’s devices and payment methods several times, we had owo reject the complaint. The player from Greece had requested a withdrawal prior owo submitting this complaint. The Complaints Team had advised the player that withdrawals might take some time jest to process and suggested waiting for at least 14 days before submitting a complaint. Unfortunately, due to the player’s lack of response to the team’s inquiries, the complaint could not be investigated further and was subsequently rejected. The player from Romania had used a deposit bonus at an internetowego casino, won a significant amount, and attempted a withdrawal.
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Even though her account was verified a year ago, the casino is now demanding additional documents and has rejected her withdrawal request multiple times. The player stopped responding owo our questions and comments, therefore, we rejected the complaint. The player from Australia has submitted a withdrawal request less than two weeks prior to contacting us. The player later informed us that he received his winnings and this complaint was closed as resolved. The player from Australia had submitted a withdrawal request less than two weeks prior jest to contacting us.
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That is very likely jest to give any serious issues you’re facing more visibility, and a bigger chance for a resolution. In addition owo that, the casino may request several more documents, such as proof of income or transaction history. In our experience, those are often requested when you try jest to withdraw after only a short time with the casino, as money-laundering regulations kick in.
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